The check-in and the attendance to classes are allowed only if the member presents his/her membership card and has uploaded a picture in the member profile to attest his/her identity.
If a member forgets his/her membership card, he/she must pay 15 RON as replacement fee. Once the member gets a new membership card he/she can perform the check-in procedure. No check-in or attending to classes is allowed without the identification of the member based on his/her membership card under any circumstances.
The members must pick-up their group fitness booking ticket latest 10 minutes before the class starts.
The booking system runs the waiting list. Members on the waiting lists that are not checked-in in the allowed time frame are cancelled. Only the checked-ins are allowed to participate to the class.
Members in the reception waiting for a spot will be able to be booked by the reception within the limit of available places and enter the class.
If the member is late but checks-in prior to the class starts, he/she will NOT get a penalty even though his/her booking was cancelled. A “no show up” or check-in after the class starts attracts penalties.
If the member is late but still comes before the class starts, he/she can attend as drop-in.
Lockers Usage Procedure:
All lockers shall be emptied after usage. World Class undertakes the right to empty all lockers at end of each working day, when lockers will open automatically, or be opened.
The personal belongings or others in the lockers, will be stored in a sealed plastic bag in designated storage room.
Digital Guest Passes Usage:
The Digital Guest Passes can be activated only online through the Member Area or the APP. They cannot be activated in the reception under any circumstances.
The member can send the invitation and instructions to a friend via SMS.
The Digital Guest Passes cannot be used by the Member him/her self.
The same invited person can only use one Digital Guest Pass in a 15 days period.
A Guest Pass cannot be given to or used by minors.
The Digital Guest Passes cannot be accumulated with other campaigns or benefits.
Membership Freeze Procedure
Membership freeze policy – Regular
The membership can be placed on freeze only by the subscription beneficiary, via Member account area or World Class APP.
The freeze option can be applied only to 12 months paid/invoiced memberships. Vouchers – of any kind – or other memberships cannot freeze.
Annual memberships can be placed on freeze two times up to maximum total of 30 days.
Regular freezing cannot be done retro-active, only in the future.
Membership freeze policy – Medical
Request a medical freeze by sending an email to firstname.lastname@example.org including request form and medical certificate. Documents will be checked for validity and process accordingly to medical recommendation.
The membership can be on freeze as long as the medical period requires by medical certificate.
The medical freezing request can only be submitted within 30 days retro-actively.
*The new and updated rules & regulations will come into operation starting January 14, 2019.