Procedures and operational policies

Each Member must always follow these Rules of World Class as such shall be amended from time to time by World Class and which shall be posted on the website www.worldclass.ro and/or in the Member Account area, and/or in the health/sport centers. These Regules are an integrant part of World Class Internal Regulations.

  1. Class booking window

A class can be booked starting 26 hours before class time.

 

  1. Booking a class

A class can be booked online either from the member’s account or at the self-check in point, where there is one. The self-check in point in the club reception can only book two hours prior to the class starts. Booking a class by phone or by the staff in the reception is not allowed.

 

  1. Booking multiple classes in the same club

Up to maximum two classes can be booked in the same club. You can choose whether to attend maximum two classes in a row or two classes in different time frames of the day – in the morning, in the afternoon or in the evening, in which case note that you can book the second class only after the first one is completed. For example: you want to book the 7 a.m. class and the 9 p.m. one. You will be able to book the evening class as soon as the morning one is completed.

 

  1. Booking multiple classes in different clubs

You can book multiple classes in different clubs only if there is minimum two hours span between. For example, if you previously booked a class at World Class Downtown at 17:00, you can book another class at World Class America House no earlier than 19:00.

 

  1. Class cancellation

A class can be cancelled online by the member itself or at the club reception where the class is held, at least two hours before the class starts, without triggering any penalty. A class can be cancelled also at the club reception where the class is held, with less than two hours, if the member is physically present in the reception and has checked in. However, for this later case, penalties shall apply. For example, if you booked a class starting at 20:00, you can cancel your booking at the club’s reception or online no later than 18:00, without attracting any penalty. Class cancellation by phone is not allowed due to technical reasons.

 

  1. Not attending a class without prior cancellation

For the booked classes you have not attended without having your booking cancelled in due time, you will receive penalties according to the booking rules. The number of penalties varies depending on the time period when the maximum limit is reached, as follows:

  • In 12 months the maximum limit is 7 penalties;
  • Within 6 months the maximum limit is 4 penalties;
  • In one month, the maximum limit is 2 penalties.

 

  1. Attracting Penalties

Upon reaching the penalty limit number, your account will be blocked for online bookings for two weeks. In this case, the only available booking method will be at the club’s reception, within the limits of the available places if the you checked-in the club, and with maximum two hours prior to the class starts. Nevertheless, please note that cancelling your bookings within the allowed time frame will help you avoid penalties.

Members which are late (check-in in 4.59’’ minutes before class starts as provided in point 8 below), but, check-in to the booked class, prior to the class starts, he/she may attend the class by registering on the waiting list or as drop-in booking at the reception, if there are any available places, and in this cases such Member shall not be attracting penalties.

 

  1. Picking up the Group Training attendance ticket (GT)

The Member has to be present in the health & fitness club in order to check-in at the reception and pick up the attendance ticket for the booked class at least 10 minutes before the class starts. The membership card is mandatory to access all the club services.

The received attendance ticket should be presented to the instructor before the class starts.

The waiting list (the 10 minutes window for drop-in) 

10 minutes prior to the class the waiting list will be opened. All members from the class list and waiting list that haven’t checked in yet will have their booking canceled, meaning they will no longer have a reservation confirmed. The members from waiting list that are checked in the club will be moved to the list of confirmed reservations.

If the member is late (exceeds the 10 minutes time limit) but checks in prior to the class starts, he will NOT get a penalty even though his/her ticket was given away. A ,,no show up “ or check in after the class starts is giving a penalty.

Members in the reception (“drop-in” members) waiting for a spot in the class will be able to book in the reception and enter the class, within the limits of available places.

The closure of class registration (the 1 minute limit)

The waiting list closes 1 minute prior to class start, meaning no new add-ons to the list can be done after the list closes. No tickets are issued 1 minute prior the class starts and no member will get granted access to the class from the reception.

The time limit to get into the class  

If all of the above were respected and members enter the class before instructor starts the warm up or plays the music, they have permission to join the class. For safety reasons, if members enter the class after the music and the warm up started, instructor may not let them join the class.

Please be on time. For a pleasant group training experience we strongly suggest to be in the club at least 15 minutes before your class starts.

Each Member must always follow these Membership Freezing Rules as such shall be amended from time to time by World Class and which shall be posted on the website www.worldclass.ro and/or in the Member Account area, and/or in the health/sport centers. These rules are an integrant part of World Class Internal Regulation.

REGULAR FREEZING

  1. The membership can be placed on freeze only by the subscription beneficiary, via the Members account area accesible at members.worldclass.ro or into World Class Application. The members shall add the personal freeze period in their account area and the relevant membership period and its freezing shall be visibile in the Member Account area.
  2. Regular freezings cannot be done retro-active.
  3. Vouchers – of any kind – or other memberships cannot freeze.
  4. Annual memberships can be placed on freeze two times up to maximum total of 30 days.

 

MEDICAL FREEZING

  1. Request a medical freeze, based on a medical certificate, by sending an email to medical@worldclass.ro
  2. The Member shall fill in a request form (*as provided below) and submit the medical document from the physician stating that his/her medical condition will prevent him/her from sport activities/fitness center related activities. Documents will be checked for validity and process accordingly with medical recommendation.
  3. The membership will be frozen as long as the medical period indicated in the document.
  4. The medical freezing request can only be performed if the freeze request together with the medical certificate is sumitted within maximum 30 days after the medical cause triggering the freezing occured.
  5. World Class Romania reserves the right at its sole discretion to deny re-entry for any Member may be reasonably suspected of having a medical condition deemed by World Class Romania to be detrimental to the safety, health or wellbeing to the his/herself or any other Member or Guest.
  6. World Class reserves its right to notify the competent authorities or the medical centres/physicians that issued the medical documents used for the membership freeze, in case the documents provided indicate any suspicion of authenticity, or contain marks, signs, or inadvertences which require further confirmation or verification. Any such lack of confirmation or impossibility of verification shall result in cancelling the freeze request.

REQUEST FORM

Each Member must always follow these Rules of World Class as such shall be amended from time to time by World Class and which shall be posted on the website www.worldclass.ro and/or in the Member Account area, and/or in the health/sport centers. These rules are an integrant part of World Class Internal Regulation.

The following rules should be complied with when using the guest passes:

  1. Guest passes granted by World Class in addition to the membership purchase can be used only digitally, from Basic to Platinum level of services for the guest passes granted to Members in Basic up to Platinum level clubs and from Basic to W level of services for the guest passes issued to Members in W level clubs. The digital guest passes may be offered by the Member from the Member Account area or World Class application to the guests of the Member, according to the digital voucher received in the Member Account, via SMS sent to the guest. Guests shall create their own try account as Guest Member for using such voucher and if the case, book a class.
  2. Guest passes cannot be used through the Reception of the World Class centre.
  3. Guest passes can only be used by the same beneficiary with a 15 days interval as of the previous use of the pass received by a beneficiary from the same member or from another member.
  4. Guest passes cannot be used by the Member him/herself.
  5. Guest passes cannot be accumulated with other campaigns or benefits.
  6. Benefits are NOT transferable to other members or to future memberships if NOT used within their expiry term.
  7. The purpose of the Guest passes is that other individuals which did not benefited by World Class health and fitness services or who do not have an active Subscription is to get familiar with such services or benefit by such services in order for them to be able to take a decision in good knowledge on purchasing a subscription at one of World Class centres.
  8. Breach of the rules of using Benefits may result in the cancelation of such Benefits based on a notification issued by World Class in this respect and termination of the Subscription, as indicated in art. 10 of World Class Internal Regulations.
  9. Guest Passes shall not be given to people under 18 years of age and can only be used by clients 18 years above.
  10. Members below 18 do not obtain additional benefits as Guest Passes.

Each Member must always follow this Children Regulation of World Class as such shall be amended from time to time by World Class and which shall be posted on the website www.worldclass.ro and/or in the Member Account area, and/or in the health/sport centers. This Regulation is an integrant part of World Class Internal Regulation.

 

CHILDREN REGULATION UP TO 12 YEARS OF AGE

  • Children up to 12 years and their access is included in the parents memberhips.
  • Children are not allowed to wait in the gym.
  • Children  from 0 up to 12 years shall have free access only within the premises of the pool area, as a general rule, from Monday to Sunday, 9 am to 6 pm within the timetable  of each World Class health clubs, only under the strict supervision of their parents/legal guardians, which must be a World Class member and if the case, by World Class’ trainers. As exceptions to the above schedule the free access of children to the pools may change from time to time as such shall be communicated by World Class. Also, by exception: (a) in some clubs (Le Club, Caro, Atlantis, Otopeni, Caro, Militari) children from 0 up to 12 years shall have free access only within the premises of the pool area, from Monday to Sunday, 9 am to 9 pm (b) in certain clubs (Mega Mall, Asmita, Titan, Park Lake), children  from 0 up to 12 years shall have free access only within the premises of the pool area, as a rule, from Monday to Sunday, from 9 am to 8 pm provided that the children participate to swimming lessons. Otherwise, their free access to the pool shall be from 9 am to 6 pm.
  • Parents/legal guardians must be dressed appropriate for swimming.
  • Children below 12 years of age are not allowed in any kind of saunas.
  • Children above 10 years of age are not allowed to dress/use the locker room of opposite gender.

 

CHILDREN REGULATION BETWEEN 12 – 16 YEARS OF AGE

  • Children from the age of 12 to 16 yeas can benefit of a special price membership only with written approval of a parent/legal guardian and need to hold a membership card for access in World Class premises. Please ask our staff for more information.
  • Memberships for children between 12 and 16 will have acces in World Class premises to some of World Class programs and to that end, must be accompanied by the parent.
  • Children between 12 and 16 years may have access within the fitness training facilities  only with written and prior agreement of World Class management, with the prior approval and consent of their parent/ legal guardian, and shall use the services only in the presence of their personal trainer and only after the payment of the additional services offered by the personal trainer beside the services provided according to the Membership.
  • Minor children aged 16 – 18 years are obliged to have a membership and may conclude and may purchase one in their own name, only with the prior written consent of the parents / legal guardian, and will have access to and use all World Class services and facilities, according to the type of Membership concluded.
  • Minor children under 16 years accesing World Class premises for attending specially designed classes in the World Class Health Centres involving working with a Personal Trainer, are not required to have concluded a membership, but only the personal trainer services agreement, signed with the prior written consent of the parents/ legal guardian. They shall work only under the supervision of the personal trainer.
  1. Members must always follow the Internal Regulations of World Class as well as any other rules, policies or procedures, as such shall be posted on the website www.worldclass.ro and/or in the Member Account area, and/or in the health/sport centres, including in different areas of World Class health centres (reception desk, gyms, group gyms, pool, sauna and changing rooms, etc). All these rules, policies and procedures make an integrant part of this World Class Internal Regulations.
  2. The timetable of the World Class health centres is available at the reception desk of each health centre and on the world class site: www.worldclass.ro and on the Member Account area. World Class reserves its rights to alter the timetable of the health centres as well as the timetables of the gym classes held at the health centres at its convenience, timetable changes will be announced to members in due time, by displaying at the reception desks and /or on the World Class website and/or in the Member Account area. Members must follow the timetable of the World Class health centres and book their class, if the case, according to the Group Fitness Classes Bookings and Penalties Rules.
  3. The Member must always bring his/her membership card, for check-in, access in the World Class health centre, and for accessing lockers. Members without a profile photo are not allowed in the World Class premises. If the person who demands access into the World Class Health Centre, cannot present the Membership card at the reception desk for any reasons – be that refusal or impossibility, World Class shall deny access to the person in the respective Health Centre. In case of Member requiring access to World Class without being in the possession of their card, due to card loss or damage, or otherwise, the member will have to pay a fee of 15 RON for the Membership card to be replaced and only after this access to club shall be granted. Giving the Membership card away to any other person for use in any of the World Class centres where the Member has access, will result in the annulment of the contract as mentioned in section III of the Membership.
  4. The access and participation of Members at group fitness classes organized by World Class under the supervision of trainers will only be done within the limit of available places and only if the Member performs the check-in at the reception according to the Group Fitness Classes Bookings and Penalties Rules by presenting his/her membership card, if the member has an identifying photo in his member profile and based on the ticket issued at the reception for the booked class. Members are not allowed to bring their own Personal Trainers. The members can exclusively train with World Class approved collaborators and personnel. Members or guests not participating in a fitness class must wait in the reception/lobby.
  5. The evaluation meeting with a personal trainer as well as guests passes can be used in any World Class health centre from Basic to Platinum type of access to services and according to the policies and regulations in this respect, available on World Class website or in the Member Account area.
  6. Members and/or guests are forbidden to use in World Class centres of inadequate or offensive language as well as any type of physical and/or verbal aggression towards other Members, guests of the Members as well as towards any World Class staff. Members who are not satisfied with the World Class services can inform the reception desk staff about any inconvenience, or fill in a “Feed-back” form, which can be found at the reception desk of World Class health centres or to make a complaint according to art. 27 below.
  7. Members and /or guests are forbidden to use the gyms located in World Class health centres for commercial purposes. Clearance: By „commercial purposes” we understand the fact that Members and/or guests cannot provide to other Members or third parties, surcharge, personal training or any other services, in commercial purposes and cannot ask for or receive from other Members and / or guests personal training services of any kind. World Class trainers are the only ones who are authorized to provide personal training services, available for additional fees. Advertising, handing out leaflets or other personal messages as well as trade of any kind is forbidden within World Class health centres, except for sales based on World Class partnerships.
  8. Smoking and the use of tobacco are not allowed inside World Class health centres. Access in World Class health centres under the influence of alcohol, drugs, stimulants, depressants or illegal substances or similar ones or consumption thereof or trading such substances is strictly forbidden. Members should be aware that using World Class health centres and facilities thereof, such as for example, sauna (wet & dry) under the influence of such substances may that affect Member’s capacity to train, perform sport activities or to use any of the training equipment at the World Class health centres and cause severe harm to their health.
  9. The following are regarded as violations of the Internal Regulations, Terms and Conditions and of the internal policies, rules and procedures the following actions or inactions: breach of the rules on the use of guest passes, disregard of the Children Regulations, misusage of the booking system and/or Group Fitness Classes Bookings and Penalties Rules, disregard of the rules or fraudulent use of the Membership Freezing Rules, disregard of timetables, the use of inadequate, offensive language, smoking inside the health centres, training with an unauthorized person – who is not a World Class Personal Trainer, vending and /or displaying inside the World Class health centres leaflets / brochures and any other personal messages, pool jumps, inappropriate behaviour, physical an/or verbal violence toward another member, guest or World Class staff, disobeying hygiene and cleaning standards, taking photos and/or recording videos within World Class health centres without World Class previous written approval, improper use of training equipment, reveal of intimate body parts in the gyms and / or pool areas, allowance of minor children, under 16, inside the gyms without World Class previous written approval, as well as any other actions and/or omissions / breaches which are qualified by the World Class Management as violations of the Agreement /of other rules and regulations such as the children/guest passes/use of benefits/freezing/booking rules and regulations.
  10. If the Member is found guilty of violating any of the above at art. 9, World Class has the right to: I) suspend the Subscription of the Member for a period of time between 1 and 3 months, according to the gravity of the deeds; II) to terminate the Agreement/Subscription without delay (the Subscription/Agreement will be considered terminated de facto – termination pact, according to art. 1553 Civil Code), in which case the price of the Subscription or part of it will be retained by World Class as default damage.
  11. The following actions are considered also violations of the Terms and Conditions and of policies, rules and regulations of World Class: unauthorised sale of Agreements/Subscriptions and cards by other parties other than those authorized by World Class, entering into World Class, sale/distribution and consumption of tobacco, alcoholic beverages, drugs, stimulants, depressants or other illegal substances, holding and/or use of fire arms, gas or electrical guns as well as any kind of arms, the use of any kind of violence, performing any kind of unauthorized actions or asking for payment in exchange of services done by unauthorized people; inappropriate behaviour.
  12. If a Member commits any of the above actions mentioned in art. 11 above, they will be immediately removed from the premises of the health centre, and their access into the World Class health centres will not be permitted. Also, World Class reserves its right to terminate the Subscription/Agreement without notification in advance to the Member. (The Agreement / Subscription will be considered terminated de facto, according to art. 1553 Civil Code), in which case, the price of the Subscription or part of it will be withheld by World Class as default damage.
  13. Members do not have access in the World Class health centres areas which are exclusively for staff members thereof.
  14. While the Member is on the World Class premises, the Membership Card will be kept at the reception desk. Depending on the health club centre, when presenting the Membership Card, the Member will be given a key for a locker in the changing room and 2 towels (free or for a small fee depending on the respective health centre policy), which will remain with the Member throughout the stay and will be returned to the reception by the Member upon his departure from the World Class health centre. If the Members do not return the locker key, they will have to pay an amount of 15 RON as replacement fee. If the Members do not return the towels, they will have to pay 80 RON for the big towel and 45 RON for the small towel, as replacement fee.
  15. The changing room and the locker key can be used by the Member only when entering one time the health centre premises. Members are not allowed to store overnight personal goods in the lockers of the health centre. Members can keep their belongings in the lockers and will safe keep the key. Members are responsible for their personal belongings, which remain under their guard and custody throughout their stay in World Class health centres. All lockers shall be emptied after usage. World Class undertakes the right to empty all lockers at end of each working day, depending on each World Class club schedule, when lockers will open automatically. The personal belongings or others in the lockers, will be stored in a sealed plastic bag in designated storage room. There is no clause of the present Internal Regulations and no action or statement, of any allegedly World Class, which can be interpreted as an obligation for World Class to ensure the safekeeping of the Member’s personal belongings or as keeping in custody or in deposit of such goods, therefore, World Class will not be held responsible for the loss, damage (total or partial) or theft, of the personal belongings of the Members, while they are on the World Class premises.
  16. It is strictly forbidden for Members / guests / their children to display intimate parts of the body in the gyms or in the pool area of the health centres.
  17. Members must wear appropriate sports equipment throughout the training sessions (track suit, t-shirt, shorts and adequate indoor sports shoes). In the pool areas, members must wear adequate swimming costumes, which for women, must also cover the top part (bust) of the body. It is forbidden to Members to enter the gyms or the pool areas wearing street shoes.
  18. Members who practise weightlifting are advised to ask for support from a World Class trainer or from another Member / training partner. At the end of each training session, Members must return all the weights to their designated places in the gym, as well as any other equipment they have used during the training session. In order to maintain a high standard of hygiene, all Members must use throughout the training sessions towels, and they must throw any litter into the specially designed bins which can be found within the health centres.
  19. It is strictly forbidden for Members / guests to bring food in casseroles/any container, in the health centre or to bring glasses or to prepare their own food, in the health club. It is strictly forbidden for Members/ guests to enter into the pool area and in the water with food or drinks, excepting those purchased from the health club.
  20. It is strictly forbidden to Members / guests to take photos or video record on the World Class premises, without the written approval from the World Class Management of the respective Health Centre.
  21. Out of security reasons, it is strictly forbidden for members to possess / carry fire weapons (including fire arms, gas weapons, paralysing spray or electroshock guns) on the World Class premises.
  22. Members who use the pools, including their children, at the World Class health centres, declare, acknowledge and assume responsibility that they/their children possess the necessary abilities to swim and have previously requested medical approval, to use these safely, disclaiming World Class from any responsibility, harm or death caused by the lack of swimming abilities, inappropriate use or insufficient knowledge of swimming techniques, lack of stamina or training, or by inappropriate health state which would prevent the Member from using the pool safely. Out of security reasons, also, pool jumps in the World Class pools not allowed.
  23. Members shall observe that their children have access in World Class health clubs in accordance with the Children Regulations.
  24. World Class will not be held responsible for any accidents or any harm by any nature by the under-age children of the Members suffered on the World Class premises.
  25. Members shall use in good faith all the benefits granted by World Class in addition to their Membership, including guest passes, according to the rules on the use of benefits and their purpose, as such shall be communicated from time to time to Members, by being posted on the website www.worldclass.ro and / or displayed in different areas of the Health Centres (reception desk, gyms, group gyms, pool, sauna and changing rooms, etc), and/or in the Member account area. Breach of the rules of using benefits may result in the cancelation of such benefits based on a notification issued by World Class in this respect and application of art. 10 above.
  26. Members have taken notice and accepted the fact that during the Agreement / Subscription period, World Class reserves its right to modify the timetables of the classes organized in the health centres, as well as cancel these classes with the further notice to the Members, in reasonable due time. Also, World Class will communicate to the Member, any known or possible situations, that can limit the access or restrict the Member from attending the services provided by World Class, according to the Agreement, including but without being limited to sports or promotional events organized by World Class or its partners.
  27. Any suggestion, complaint, intimation or request from the Members (“Request”) will be written and handed to the reception desk staff, of any of the World Class health centres, in no more than 15 calendar days from the occurrence of the incident. The Request will have to mandatorily comprise the following elements: first and last name of the addresser /for physical individuals /name of the legal company, for legal persons; the position (only if the person who signs the complaint / request is the legally empowered to represent or is the representative of a legal person); identification information: domicile, Personal Identification Number (CNP), ID – series and number in case of individuals / headquarters, sole identification number, registration number from the Trade Registry, for the legal company; full description of the event, as well as the data when it took place and, if possible, the exact time, when it occurred; full and correct address to which World Class will send the answer; date when written; the signature of the addresser of the Request (and stamp if legal person). All the addressed Requests will be dealt with within 15 working days from the data of registering it in World Class registry. World Class reserves its right to refuse to answer any Request if any of the above elements are missing. World Class does not guarantee a favourable answer to Requests.